InSource Solutions Employee Spotlight!! Learn More About the People Dedicated to Serving You!
This month, we would like to introduce Barry Dickerson, Wonderware Southeast Manufacturing Consultant.
Barry has been with InSource Solutions a little over 5 years. In his role as Manufacturing Consultant for Wonderware Southeast, a business unit of InSource Solutions, Barry is responsible for helping customers realize operational excellence through quality, performance and manufacturing execution initiatives.
During his time with InSource, Barry has served many roles including Account Executive, covering the Eastern Virginia area. He has also served as Regional Manager of the MidAtlantic territory and as the Eastern Area Director of the MidAtlantic and Carolina regions. Barry currently works out of the InSource Solutions corporate headquarters in Richmond, Virginia.
Barry attended Bridgewater College in Virginia where he also played football. In 1990 Barry married his lovely wife Cassie and shortly thereafter moved to Scotland. He and his wife stayed in Scotland for 4 years and debated about coming back to the States. While there, Barry worked in 
cryptology for the Navy.
Barry and his wife Cassie have three children—Claire, Rachel, and Jack. When Barry is not spending time with family, he enjoys running marathons. He has completed 3 marathons, 4 triathlons, and is currently training for his 4th marathon. Barry is also the recent winner of the Riverdowns Turkey Bowl MVP Award.
InSource is happy to have Barry as part of the team. After all, anyone who wins the Riverdowns Turkey Bowl MVP Award must be okay!
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ACP ThinManager History - 10 Years of ThinManager
When it comes to ACP ThinManager—some things just get better with time!
Since its introduction in 1999 ThinManager has undergone a number of improvements. Below is a summary:
ThinManager 3.2 (July 2008) - Terminal to Terminal Shadowing and Session Ti
ling were the biggest changes in 3.2. Session Tiling allows multiple sessions to be displayed at the same time on a single Thin Client screen. This version also allows users to connect to a Terminal Server console session.
ThinManager 3.1 (June 2007) - Enhanced configuration support for MultiMonitor allows each screen to be independently configured with regard to resolution, spanning location or session mapping. Support for Redundant Ethernet Thin Clients and a Watchdog timer were also added, along with HTML reports detailing the Thin Client network's operation and past history. 3.1 also added Mirrored Licensing to allow for Redundant ThinManager Licenses at 50% of the cost.
ThinManager 3.0 (April 2006) - In 3.0 ThinManager moved to an SQL database for greater scalability and increased event data storage. 3.0 also simplified navigation with an improved tree structure, added more graphing features, and introduced Event Logging. Thin Client Shadowing was given a configurable ask / warn option and support was added for dual touch screens, along with improved touch screen calibration. 3.0 also introduced configurable ThinManager security groups, Event Logging and client scheduling and disabling. Configuration time was reduced by adding a Terminal restart without requiring a reboot and a synchronization feature that links and maintains redundant ThinServers automatically. A MultiSession screen saver was added to allow an unattended client to flip through all its sessions. A new product, TermSecure, was also introduced.
ThinManager 2.6 (February 2005) - 2.6 brought WinTMC, ACP's "fat client" module that allows a Windows-based PC to be managed through ThinManager. It also added MultiCast so multiple clients can boot using one network data stream, graphical trends of memory and CPU load of any Terminal Server and real-time ranking of Terminal Servers within a SmartSession group.
ThinManager 2.5 (March 2004) - Big changes for 2.5 included SmartSession (Terminal Server load balancing), MultiSession (one client, many sessions) and a feature ACP calls AppLink which can limit a client to a single application, hiding the Windows Desktop. 2.5 was also the first version with Enterprise (unlimited) Licensing for all client types, Thin Client Shadowing, and Terminal Server Grouping. ACP also picked up support for Microsoft's RDP protocol and added USB keyboard, mouse and flash drive storage support.
ThinManager 2.4 (May 2003) - Configuration Wizards lets administrator use computer directed "wizards" to walk through complex configuration tasks without missing a step, and a new Tree view shows which Windows Terminal Server is hosting each Thin Client. 2.4 allowed multiple monitoring connections to redundant ThinManager Servers so an administrator could run the ThinManager software on multiple machines. With 2.4 users could also import and export their system configuration and assign names to Terminal Servers.
For more information on ACP ThinManager, please contact your I2 Infrastructure Specialist or the marketing department at marketing@insourcess.com.
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New Features on InSource Solutions Technical Support Website!
The InSource Solutions Technical Support website is a valuable tool. We are continually making changes to improve your technical support experience. We invite you to take a look at our new features:
24/7 Web Access to Closed InSource Solutions Ticket Logs
Customers with a valid support contract ID number can now search through the ticket logs of past issues to see resolutions and immediate steps to take to resolve similar issues. Customers can also look up closed tickets from the past. If you have an InSource ticket number or Wonderware SR number, you can look up a previously closed case to remember how it was resolved.
Email Questions to Technical Support
In addition to 24/7 access to closed InSource Ticket Logs, the Tech Support site allows user to send emails directly to the Tech Support Department. Users can quickly submit a question to the department without having to call into the queue. Emails are generally answered by the close of the following business day.
Tech Notes and Tech Tips
Tech Notes and Tech Tips are a great resource for users. These notes and tips cover popular problem areas. Instead of waiting the queue, check here to see if your problem has already been addressed. Generally, your issue can be resolved by reading through this section of the Tech Support site.
Browse and Register for Training Courses
The Technical Support site provides users with information about current training courses. Users can also register through the Tech Support site.
External Web Links
The Other Links section includes links that our Tech Support department has found useful to our customers over time. Here you will find links to the Microsoft Knowledge Base, as well as several helpful programming sites.
Visit our newly improved Technical Support Website by clicking here. If you have any suggestions to help us further improve our Technical Support Website, please let us know! Email the marketing department at marketing@insourcess.com.
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We Want to Hear from You! Please Take Our Brief Survey!
It’s that time of year again when we start planning for 2009 AND WE WANT TO SEE YOU!!! The great part is, you have the opportunity to tell us what you want to know and in what cities you would like to see us! Help us create a useful, informative, exciting seminar series!
Please click here to take our survey. It contains only 4 questions and should take less than 5 minutes!
Thank you!! We appreciate your feedback!
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Arista Launches New Fanless Touch Panel PCs in 15", 17", and 19"
This month, Arista is proud to feature its ALL NEW Fanless Panel Computer Series. The ARP 2200 Series goes above and beyond other fanless Panel Computing solutions in the marketplace.
New for 2009, the ARP 2200 Series Fanless Panel PC's combine industry leading connectability with cutting edge functionality. Designed as high reliability, extreme environment control solutions, this series is ideally suited for demanding industrial environments. Applications include automation, manufacturing, medical, semiconductor, food processing, machine control and beyond.
This series is designed as a ruggedized industrial solution with an all metal chassis and rock solid construction. The series offers a highly evolved design with a proprietary chassis, advanced thermal heat sinks, and unique dual quick-access HDD bays.
For more information on this new Arista release, please contact your I2 Infrastructure Specialist or the marketing department at marketing@insourcess.com.
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Wonderware Releases New Hardened Dockable Tablets
Do you have mobile HMI operators? The new Wonderware Tablets can help improve your productivity.
Wonderware Tablets are targeted for ‘mobile’ HMI users in manufacturing, SCADA, 
and infrastructure industries where operator or maintenance personnel mobility, real-time graphics, and system monitoring, interaction, and trouble-shooting are highly valued. Examples are very large plants, multi-building campus facilities, and geographically disperse operations such as refineries, wastewater treatment facilities, and electrical power plants.
These Tablets are newly designed with Intel Core Duo technology for improved performance and with a solid
state drive as a standard feature for maximum reliability in rugged environments.
Wonderware Tablets are pre-installed with Microsoft Windows XP operating system, InTouch 10.0 software, and Runtime 3K Tag w/o IO license locked to the MAC address. Optional Tablet versions are offered depending on the regional integrated wireless LAN IEEE802.11a/b/g requirements for either Americas or EU wireless
standards.
Wonderware Tablets include a 10.4” 1024x768 format LCD sunlight readable pen based screen for outdoor or
indoor use. The units are ruggedized to meet IP66 level protection from dust, dirt, water and other damaging
elements and qualified to pass DOD MIL-STD-810F the Test Method Standard for Environmental Engineering
Considerations and Laboratory Tests.
For more information on the new Wonderware Hardened Dockable tablets, please contact your Wonderware Southeast Account Executive or the marketing department at marketing@insourcess.com.
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New Wonderware Tech Alerts and Notes
Tech Alert 120 - Upgrading Factelligence v3.4 .NET Controls to v3.5
Tech Note 560 - Configuring Regional Settings for the Operations and Performance (Factelligence) Middleware Server
Tech Note 561 - Enabling Network COM+ Access on Windows 2003 Servers
Registered users can view and download archived Tech Notes and Alerts from the Wonderware website at http://www.wonderware.com/support/web/secure/selfsupport/estechalerts.asp.
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New Wonderware Software Patches and Device Integration Releases
No recent Wonderware Software Patches or Device Integration Releases
Registered users can view and download this and other patchfix releases on the Wonderware eSupport
website at http://www.wonderware.com/support/web/secure/downloads/esdownload.asp.
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Please Note - InSource Solutions Holiday Closings
InSource Solutions will be closed on the following days:
We apologize for any inconvenience during this time. We hope you have wonderful holidays!
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InSource Solutions Employee Spotlight!! Learn More About the People Dedicated to Serving You!
This month, we would like to introduce Barry Dickerson, Wonderware Southeast Manufacturing Consultant.
Barry has been with InSource Solutions a little over 5 years. In his role as Manufacturing Consultant for Wonderware Southeast, a business unit of InSource Solutions, Barry is responsible for helping customers realize operational excellence through quality, performance and manufacturing execution initiatives.
During his time with InSource, Barry has served many roles including Account Executive, covering the Eastern Virginia area. He has also served as Regional Manager of the MidAtlantic territory and as the Eastern Area Director of the MidAtlantic and Carolina regions. Barry currently works out of the InSource Solutions corporate headquarters in Richmond, Virginia.
Barry attended Bridgewater College in Virginia where he also played football. In 1990 Barry married his lovely wife Cassie and shortly thereafter moved to Scotland. He and his wife stayed in Scotland for 4 years and debated about coming back to the States. While there, Barry worked in cryptology for the Navy.
Barry and his wife Cassie have three children—Claire, Rachel, and Jack. When Barry is not spending time with family, he enjoys running marathons. He has completed 3 marathons, 4 triathlons, and is currently training for his 4th marathon. Barry is also the recent winner of the Riverdowns Turkey Bowl MVP Award.
InSource is happy to have Barry as part of the team. After all, anyone who wins the Riverdowns Turkey Bowl MVP Award must be okay!
Back to Top
ACP ThinManager History - 10 Years of ThinManager
When it comes to ACP ThinManager—some things just get better with time!
Since its introduction in 1999 ThinManager has undergone a number of improvements. Below is a summary:
ThinManager 3.2 (July 2008) - Terminal to Terminal Shadowing and Session Tiling were the biggest changes in 3.2. Session Tiling allows multiple sessions to be displayed at the same time on a single Thin Client screen. This version also allows users to connect to a Terminal Server console session.
ThinManager 3.1 (June 2007) - Enhanced configuration support for MultiMonitor allows each screen to be independently configured with regard to resolution, spanning location or session mapping. Support for Redundant Ethernet Thin Clients and a Watchdog timer were also added, along with HTML reports detailing the Thin Client network's operation and past history. 3.1 also added Mirrored Licensing to allow for Redundant ThinManager Licenses at 50% of the cost.
ThinManager 3.0 (April 2006) - In 3.0 ThinManager moved to an SQL database for greater scalability and increased event data storage. 3.0 also simplified navigation with an improved tree structure, added more graphing features, and introduced Event Logging. Thin Client Shadowing was given a configurable ask / warn option and support was added for dual touch screens, along with improved touch screen calibration. 3.0 also introduced configurable ThinManager security groups, Event Logging and client scheduling and disabling. Configuration time was reduced by adding a Terminal restart without requiring a reboot and a synchronization feature that links and maintains redundant ThinServers automatically. A MultiSession screen saver was added to allow an unattended client to flip through all its sessions. A new product, TermSecure, was also introduced.
ThinManager 2.6 (February 2005) - 2.6 brought WinTMC, ACP's "fat client" module that allows a Windows-based PC to be managed through ThinManager. It also added MultiCast so multiple clients can boot using one network data stream, graphical trends of memory and CPU load of any Terminal Server and real-time ranking of Terminal Servers within a SmartSession group.
ThinManager 2.5 (March 2004) - Big changes for 2.5 included SmartSession (Terminal Server load balancing), MultiSession (one client, many sessions) and a feature ACP calls AppLink which can limit a client to a single application, hiding the Windows Desktop. 2.5 was also the first version with Enterprise (unlimited) Licensing for all client types, Thin Client Shadowing, and Terminal Server Grouping. ACP also picked up support for Microsoft's RDP protocol and added USB keyboard, mouse and flash drive storage support.
ThinManager 2.4 (May 2003) - Configuration Wizards lets administrator use computer directed "wizards" to walk through complex configuration tasks without missing a step, and a new Tree view shows which Windows Terminal Server is hosting each Thin Client. 2.4 allowed multiple monitoring connections to redundant ThinManager Servers so an administrator could run the ThinManager software on multiple machines. With 2.4 users could also import and export their system configuration and assign names to Terminal Servers.
For more information on ACP ThinManager, please contact your I2 Infrastructure Specialist or the marketing department at marketing@insourcess.com.
Back to Top
New Features on InSource Solutions Technical Support Website!
The InSource Solutions Technical Support website is a valuable tool. We are continually making changes to improve your technical support experience. We invite you to take a look at our new features:
24/7 Web Access to Closed InSource Solutions Ticket Logs
Customers with a valid support contract ID number can now search through the ticket logs of past issues to see resolutions and immediate steps to take to resolve similar issues. Customers can also look up closed tickets from the past. If you have an InSource ticket number or Wonderware SR number, you can look up a previously closed case to remember how it was resolved.
Email Questions to Technical Support
In addition to 24/7 access to closed InSource Ticket Logs, the Tech Support site allows user to send emails directly to the Tech Support Department. Users can quickly submit a question to the department without having to call into the queue. Emails are generally answered by the close of the following business day.
Tech Notes and Tech Tips
Tech Notes and Tech Tips are a great resource for users. These notes and tips cover popular problem areas. Instead of waiting the queue, check here to see if your problem has already been addressed. Generally, your issue can be resolved by reading through this section of the Tech Support site.
Browse and Register for Training Courses
The Technical Support site provides users with information about current training courses. Users can also register through the Tech Support site.
External Web Links
The Other Links section includes links that our Tech Support department has found useful to our customers over time. Here you will find links to the Microsoft Knowledge Base, as well as several helpful programming sites.
Visit our newly improved Technical Support Website by clicking here. If you have any suggestions to help us further improve our Technical Support Website, please let us know! Email the marketing department at marketing@insourcess.com.
Back to Top
We Want to Hear from You! Please Take Our Brief Survey!
It’s that time of year again when we start planning for 2009 AND WE WANT TO SEE YOU!!! The great part is, you have the opportunity to tell us what you want to know and in what cities you would like to see us! Help us create a useful, informative, exciting seminar series!
Please click here to take our survey. It contains only 4 questions and should take less than 5 minutes!
Thank you!! We appreciate your feedback!
Back to Top
Arista Launches New Fanless Touch Panel PCs in 15", 17", and 19"
This month, Arista is proud to feature its ALL NEW Fanless Panel Computer Series. The ARP 2200 Series goes above and beyond other fanless Panel Computing solutions in the marketplace.
New for 2009, the ARP 2200 Series Fanless Panel PC's combine industry leading connectability with cutting edge functionality. Designed as high reliability, extreme environment control solutions, this series is ideally suited for demanding industrial environments. Applications include automation, manufacturing, medical, semiconductor, food processing, machine control and beyond.
This series is designed as a ruggedized industrial solution with an all metal chassis and rock solid construction. The series offers a highly evolved design with a proprietary chassis, advanced thermal heat sinks, and unique dual quick-access HDD bays.
For more information on this new Arista release, please contact your I2 Infrastructure Specialist or the marketing department at marketing@insourcess.com.
Back to Top
Wonderware Releases New Hardened Dockable Tablets
Do you have mobile HMI operators? The new Wonderware Tablets can help improve your productivity.
Wonderware Tablets are targeted for ‘mobile’ HMI users in manufacturing, SCADA, and infrastructure industries where operator or maintenance personnel mobility, real-time graphics, and system monitoring, interaction, and trouble-shooting are highly valued. Examples are very large plants, multi-building campus facilities, and geographically disperse operations such as refineries, wastewater treatment facilities, and electrical power plants.
These Tablets are newly designed with Intel Core Duo technology for improved performance and with a solid
state drive as a standard feature for maximum reliability in rugged environments.
Wonderware Tablets are pre-installed with Microsoft Windows XP operating system, InTouch 10.0 software, and Runtime 3K Tag w/o IO license locked to the MAC address. Optional Tablet versions are offered depending on the regional integrated wireless LAN IEEE802.11a/b/g requirements for either Americas or EU wireless
standards.
Wonderware Tablets include a 10.4” 1024x768 format LCD sunlight readable pen based screen for outdoor or
indoor use. The units are ruggedized to meet IP66 level protection from dust, dirt, water and other damaging
elements and qualified to pass DOD MIL-STD-810F the Test Method Standard for Environmental Engineering
Considerations and Laboratory Tests.
For more information on the new Wonderware Hardened Dockable tablets, please contact your Wonderware Southeast Account Executive or the marketing department at marketing@insourcess.com.
Back to Top
New Wonderware Tech Alerts and Notes
Tech Alert 120 - Upgrading Factelligence v3.4 .NET Controls to v3.5
Tech Note 560 - Configuring Regional Settings for the Operations and Performance (Factelligence) Middleware Server
Tech Note 561 - Enabling Network COM+ Access on Windows 2003 Servers
Registered users can view and download archived Tech Notes and Alerts from the Wonderware website at http://www.wonderware.com/support/web/secure/selfsupport/estechalerts.asp.
Back to Top
New Wonderware Software Patches and Device Integration Releases
No recent Wonderware Software Patches or Device Integration Releases
Registered users can view and download this and other patchfix releases on the Wonderware eSupport
website at http://www.wonderware.com/support/web/secure/downloads/esdownload.asp.
Back to Top
Please Note - InSource Solutions Holiday Closings
InSource Solutions will be closed on the following days:
We apologize for any inconvenience during this time. We hope you have wonderful holidays!
Back to Top